HOW IT WORKS
Request. Qualify. Authorize. Verify.
Titan keeps intake, qualification, pricing, authorization, scheduling, service, and verification distinct so the customer knows what has—and has not—been agreed to.
Request Service
Send vehicle, concern, location, access, and contact information.
Qualification
Titan reviews service fit, safety, location, scope, and mobile suitability.
Quote / Estimate
Applicable pricing and scope are communicated using the appropriate process.
Authorization
Required customer approval is obtained separately before authorized work begins.
Appointment
A qualified time becomes confirmed only through the controlling scheduling process.
Diagnose / Service
Titan performs only the authorized work within the qualified field conditions and scope.
Verify
Relevant findings and post-service checks are documented against the actual concern.
Closeout
Applicable findings, records, invoice information, and follow-up are provided.
INTAKE IS NOT AUTHORIZATION
A website submission starts review—it does not start work.
Submission does not authorize automotive work, added work, charges, acceptance of an estimate, dispatch, or a confirmed appointment. Titan contacts the customer after review and completes the required later steps separately.
STEP 1